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Overall, I am not confident my system works for what I paid $. It is not entirely PHS fault, but the integration of products and the products they choose. If you sell me a system and things are unclear if the system is functioning properly, please make things more intuitive. I have to check my humidity readings to see if anything is working.
I have been a customer with JNJ Heating and now with Perfect Home. I still receive the same high level customer focused service that is very important to me. I can highly recommend Perfect Home for their knowledge, experience and looking out for safety and what is best for me, the consumer.
The Perfect Choice
You can also be rest assured any personal information you provide to us is not rented or sold to anyone at any time. Pillow Perfect recognizes the importance of getting your orders to you quickly, so we make every effort to begin processing your orders as soon as we receive them. Once you place an order on our website, you can expect to receive an email from us with your order tracking information within 3-5 business days.
I would definitely recommend and use the service again. Dino was very thorough and professional. We be will be reaching out to him for our recommended furnance repairs.
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BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Found the problem with the furnace almost as soon as he looked at it! I was very impressed with his knowledge, professionalism and patience with my questions.
You can view orders by going to the Track Orders page where you will be asked to provide your Order ID, the last name and email or zip code you provided in your order billing address. All of this information can be found on the order confirmation email that you received when your order was placed. If you cannot find your order confirmation email, please feel free to Contact Us. We accept all major credit cards including Visa, Master Card, and American Express.
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Perfect Home Services stands by our name. We promise the best in heating, cooling, and plumbing services every time with our Perfect Promise satisfaction guarantee. When you choose Perfect, you get 30 years of industry experience and expert technicians that are licensed, bonded, insured. Rob was courteous, professional, and very personable.
I've continued to use their services for many years because they work with me to find a solution in the time frame I need. Interactions with their staff and service people have always been great, and I've never felt like they were rushing to get to the next job. If your needs are a short-term cheap solution, then PHS may not be what you are looking for. If you want something done right that will last, then give them a call.
Why choose Perfect? It’s all in the name!
Joel was wonderful and I am glad he explained it all to me. Excellent service, went extra mile to explain everything. Kevin C. Was great, on time, professional, and informative. Needs to review the security of your connection before proceeding.
Jake and Alex were polite, efficient and careful of our furnishings. Kenneth provided the quick and complete inspection that was requested and expected. After placing an order, you can view the order status anytime by just clicking on the Track Orders link at the bottom of every pillowperfect.com page under the Need Help? If you have an account with us, you can also view your orders by scrolling up to the top of this page and clicking Log In. Once you have logged into your account, you can access your orders by clicking My Orders on the left hand column of your screen. Here you will find a list of your orders along with the status of each.
PHS was brought in June to check out the A/C. Instead, the technician started by checking the furnaces, painted a picture of imminent danger due to carbon monoxide poisoning. We had just had the furnace checked out a few months ago. The Heat Exchanger / Imminent danger is part of this company's MO.
I'll ask for him again whenever I have a problem. Hector Garcia was very helpful, describing all the features of both my current furnace and looking to the future for my new furnace. He went so far as to offer me 3 programs for a furnace. I am very pleased with Mr Garcia's presentation and his timely explanations.
Start to use furnaces in Sept. - turns out the technician had disconnected one of the furnace's inducer motors - without telling us - preventing the furnace from starting up. I'm sure this was done in the name of “safety” Oh - and the tech wrote up over $6000 worth of repairs on the furnaces and A/C's.Stay away. December update, furnaces running fine.
When you choose Perfect Home Services, you know your home comfort needs are taken care of. Super easy scheduling and communication. James Pope was the technician that did the tune up for my furnace, he was very professional and knowledgeable. We enjoy making returns and exchanges effortless. If you receive an order that you are unhappy with for any reason, you may return it back to us within 14 days from the date the order shipped. Our only request is that the product you wish to return are in new condition and in the original packaging.
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They keep our house clean after installing units. Katrina was wonderful and patient as I worked with tenants to secure a scheduled time. She took the time to answer all of my questions and triple checked details to ensure i have the best day and time that suited my needs. Robert the technician was very thorough and explained any of the things that he saw during the tune-up session and all around it was a great service working with him.
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